Key-learnings include:
- Why customers visit a restaurant: Is it the food, the location, the ambiance, the service?
- The 5 Systems used by all successful restaurants: Training, recruiting & retention, scheduling, planned maintenance and production
- The power of your “Brand”, not just the business’ brand but your personal brand and what your sign says about your restaurant
- Why you should grow your business slowly and this one might surprise, why we don’t want happy employees working for us.
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